Privacy Policy

1. Introduction

Welcome to Lumera Recovery Pathways Privacy Policy. Lumera Recovery Pathways deeply values our client’s information and is committed to protecting their privacy.

Lumera Recovery Pathways is a confidential service. Information that is shared is kept private between its clients and Lumera Recovery Pathways unless authorisation is given by its clients to do so in the interests of the client. If there is reasonable understanding that a client is at risk of harm to themselves or others, for the purposes of preventing harm, relevant information would be released as a duty of care to emergency services and/or family. This duty would also extend to the welfare of children that may be at risk.

This policy outlines how we collect, use, disclose, and protect your personal information.

We follow the Australian Privacy Principles (APPs) outlined in the Privacy Act of 1988. These principles guide how we handle your Personal Information – covering its collection, use, disclosure, storage, security, and disposal.

2. Information We Collect

We may collect the following types of personal information:

  • Personal Identifiers: Name, date of birth, contact information, Medicare and private health fund membership details.

  • Health Information: Medical history (Including Alcohol and other Drug use, treatment plans, medication information).

  • Financial Information: Billing and payment details.

  • Demographic Information: Gender, ethnicity, language preference, living arrangements and support network.

3. How We Collect Information

We may collect information through:

  • Direct Interactions: Information you provide during consultations, appointments, or through our website.

  • Automated Technologies: Cookies and similar technologies when you interact with our online platforms.

  • Third-Party Sources: Information from GP’s and other healthcare providers, family, courts, or other agencies with your consent.

4. How We Use Your Information

We use your information for the following purposes:

  • Providing Services: Delivering healthcare services and support.

  • In Liaison with external services for the purposes of referral or to enhance the agreed treatment pathway.

  • Communication: Contacting you regarding appointments, treatment plans, or administrative matters.

  • Billing and Payments: Processing payments.

  • Marketing of Lumera services and specific service updates.

  • Improving Services: Analysing data to enhance our services.

5. Heidi Health AI Integration

At Lumera Recovery Pathways, we use Heidi Health Artificial Intelligence, which is integrated with the Cliniko practice management software to assist with documenting your appointments. This integration helps make record-keeping more efficient and accurate, while still ensuring that your personal and medical information is handled with the utmost care and confidentiality.

Privacy-focused by design

We recognise the importance of privacy, especially when handling sensitive medical information. Heidi Health AI was built with stringent privacy standards in place, and it complies with a range of data protection regulations, including:

  • Australian Privacy Principles (APP)

  • General Data Protection Regulation (GDPR)

  • Personal Information Protection and Electronic Documents Act (PIPEDA)

  • Health Insurance Portability and Accountability Act (HIPAA)

6. Disclosure of Information

We may disclose your information to:

  • Healthcare Professionals: Necessary for providing treatment and coordinating care.

  • People that you specifically nominate as support persons.

  • Third-Party Service Providers: For supporting our operations (e.g., IT services, billing).

  • Legal Requirements: Complying with legal obligations or responding to government requests.

7. Security

We take reasonable steps to protect your information from unauthorised access, disclosure, alteration, and destruction. Our information systems are only accessible using a 2 factor authentication process.

8. Marketing

Lumera will periodically send marketing communications directly to clients via email. These communications will focus exclusively on Lumera's services, educational resources, updates on specific Lumera offerings, and information about relevant external opportunities, such as events and programs

Clients can unsubscribe from our email marketing at any time by clicking the "unsubscribe" link at the bottom of our emails or by contacting us directly at admin@lumerapathways.au

9. Your Rights

You have the right to access, correct, or request deletion of your personal information. Contact us for more information at admin@lumerapathways.au

10. Changes to this Privacy Policy

We may update this policy periodically. Check the "Last Updated" date for the latest version.

11. Contact Us

If you have questions or concerns about our privacy practices, please contact us at admin@lumerapathways.au

Last Updated: 18th October, 2024.